Terms & Policies

By purchasing a ticket through Ticketly, you agree to the terms outlined below. All bookings are subject to availability and confirmation.

Once a booking is confirmed, you will receive a QR code via email and in your My Bookings section. This QR code serves as your entry ticket and must be presented at the venue.

Ticket prices are displayed in Euros (EUR) and include all applicable taxes and fees unless otherwise stated. Payment must be completed at the time of booking.

Ticketly acts as a booking platform and is not responsible for the content, quality, or execution of the event or screening itself.

Cancellations made 48 hours or more before the event or showtime are eligible for a full refund to the original payment method.

Cancellations made between 24 and 48 hours before the event are eligible for a 50% refund.

Cancellations made less than 24 hours before the event are non-refundable.

If an event is cancelled by the organizer, you will receive a full refund automatically within 5-7 business days.

You must be at least 18 years old or have parental consent to use Ticketly. FSK age restrictions apply to all movie bookings.

You are responsible for maintaining the confidentiality of your account and password.

Tickets purchased through Ticketly are for personal use only. Commercial resale without prior written consent is prohibited.

All payments are processed securely through our payment partners. We do not store your full credit card details on our servers.

Promotional discount codes must be applied at the time of checkout. Retroactive discounts are not available.

In the event of a payment processing error, your booking may be cancelled. You will be notified and may retry the booking.

Ticketly collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR).

Your personal information is used solely for booking processing, communication, and service improvement. We do not sell your data to third parties.

You have the right to access, correct, or delete your personal data at any time.